Getting it right, first time

This interactive and practical course examines the key tasks and elements involved in supplier selection, through to operation of outsourced services. However, selection of the right supplier is only the beginning of a process that may last for many years. A successful outcome depends greatly on what happens in the first few weeks. Mobilising the contract, establishing the measurement and communication protocols and developing the right relationship are crucial activities.

This course is for:
Facility Managers, Property Managers, Account Managers, Business Development Managers, Estate Managers, Contract Managers, Mobilisation Managers, Procurement Managers and those interested in or aspiring to those roles

Objective:
To support those seeking to master the practice of mobilisation in FM

Benefits for attendees:

• an understanding of the mobilisation process in FM
• an awareness of the importance of measurement and review
• the opportunity to work through a realistic case study
• experience of differing models and methodologies

Methodology
A highly interactive workshop where delegates will:

• hear from experienced practitioners to inspire confidence
• share personal experiences to ensure understanding
• carry out individual exercises to reinforce learning
• join in group exercises to benefit from team thinking

This will be supplemented by presentations and supporting materials.

Key Modules:
Analysing the mobilisation process

• Why mobilisation is so important
• Developing the mobilisation plan
• The mobilisation team

Finalising the Agreement

• Post tender negotiations
• Establishing an audit process
• Change management

Measuring for success

• Critical Success Factors
• Key Performance Indicators
• Service Level Agreements

Communication Issues

• Inducting the team
• Telling the world
• Reviews